MyelinMed Refund Policy

Last updated: 27 September 2026

Every MyelinMed plan is a one-off payment. Nothing renews and you're never charged again. This page explains when you can get a refund and how to ask for one.

Your rights under consumer law

Our services come with guarantees under the Australian Consumer Law that can't be excluded. We must provide them with due care and skill, they must be fit for the purpose we promote them for, and they must be delivered within a reasonable time. If you're in New Zealand, the Consumer Guarantees Act 1993 gives you similar rights.

If there's a major problem, you can choose a refund for the unused part of your access. Examples:

  • you paid but never got access, and we couldn't fix it within a reasonable time;
  • the site or a paid feature (such as the question bank or mock exams) is unavailable or broken for a substantial period;
  • what you received is substantially different from what we described when you bought it.

If there's a smaller problem, such as a broken question, a display bug or a short outage, we'll fix it within a reasonable time. If we can't or don't, you can ask for a refund for the unused part.

You may also be entitled to compensation for other reasonably foreseeable loss caused by a failure to meet a guarantee.

When we don't give refunds

Beyond the consumer guarantees above, we don't give refunds for change of mind. For example, we don't refund because:

  • you changed your mind, found another resource, or didn't use MyelinMed as much as you planned;
  • you decided not to sit the UCAT, or deferred to a later year;
  • you chose the wrong cohort year (please email us before you buy if you're unsure);
  • a cohort's price dropped after you bought it;
  • you didn't get the UCAT score or university offer you hoped for;
  • your access was closed because you broke our Terms of Service (for example, by sharing your login).

This doesn't limit your rights under the Australian Consumer Law. If you're not sure which applies to you, just ask.

Purchases by students under 18

If a student under 18 bought access without a parent or guardian's permission, a parent or guardian can email us within 14 days of the purchase and we'll refund it in full. We'll then close the paid access.

Double charges and payment errors

If you were charged twice, charged the wrong amount, or charged without your authorisation, email us and we'll fix it and refund any amount you shouldn't have paid.

How to ask for a refund

Email support@myelinmed.com.au from the email address on your account, with:

  • the date of purchase and the plan;
  • what went wrong (a screenshot helps).

We'll reply within 2 business days. If a refund is due, we'll process it within 5 business days of agreeing to it. It goes back to your original payment method through Stripe and usually appears in your account 5 to 10 business days after that, depending on your bank.

A refund ends the paid access it covers.

Please contact us before disputing a charge with your bank. We can usually sort things out much faster, and a chargeback locks the account while the bank investigates.

Referral discounts and refunds

If you used a referral discount, we refund what you actually paid. If a referred purchase is refunded, it no longer counts toward your friend's referrals, but any cosmetic reward they've already unlocked stays.

Contact

support@myelinmed.com.au · MyelinMed · ABN 18 590 380 772

This policy is part of our Terms of Service.